![]() To be honest the earlier than expected collection time ruined my stay and especially ruined my night out. Despite the cheaper price I did not expect the transfer time to be double the time advertised. I was first on the coach which was exactly where they said it would be at the time they suggested. My flight was at 10.25 and contacted as advised the day before and found out my transfer was at 5.25! A little earlier than expected and a little concerning. The time went up from 45mins to 1hour 30mins, fair enough considering the price difference of £20 versus over £60. However I got an earlier flight than the rest of the group so organised a shared transfer on the way back. The driver was at the airport when we arrived with a clear sign and a nice mini bus with a trailer for our luggage. It took just over 45 mins to get to Peurto Banus as advertised on the resorthoppa site. I was with a group of 10 when we first arrived in Malaga and we had a private shuttle which was great. Anyway I've given them a 1 but only because we got to the airport on time for our flight home & It wasn't possible to rate 0. I've made it clear I'm not looking for a refund but it would like to ask a few questions. I've sent a complaint to resorthoppa who have not even acknowledged my complaint within their said 14 days. So if you want to have a cheap journey in cattle class go for it, if not stay clear. The whole experience actually took me back to the 80's when you'd book a package your and be treated like cattle. We actually did a full ( around the houses ) tour before coming back on ourselves 25mins later, ridiculous! The journey to the airport took 2hrs 10mins so not quite so long but still not acceptable. Before our return journey I called and emailed resorthoppa asking if we could perhaps change our shuttle ( upgrade ) for the return journey, no reply whatsoever! We boarded the coach for our return at 6.05am only to pass our hotel again 25minutes later. Our total journey time was 3hrs & 10 mins!! Never again will I use resorthoppa. Wrong!!! After the full coach left the motorway (25 mins from airport) and we neared our destination, the coach then literally stopped every mile or so dropping everyone else off. However it's now completely clear why that is!! The journey time by car would of been around 45 minutes & resorthoppa calculated the shared shuttle to be 1hr 25 mins, not bad I thought, so I booked it. Although never used Service before, & was anxious prior 2 journey will have no hesitation in using it again or recommending it 2 family & friends Thank you 2 all concernedīooked with resorthoppa as they were by far the cheapest for transfer. and returned 2 Alicante within plenty of time before return flight. RETURN transfer equally as efficient - telephoned day before departure number given on email - advised time at same pick up point as dropped at (Hotel also had a email in key box with pickup details on). Upon arrival at resort driver called out hotel names - however as 1st time to area - unaware where hotel was - & soon became apparent driver spoke very little English, (although he did point in general direction - had to clarify by going into nearby hotel). COACH BAY number & location clearly advised - & departure to resort within 10 minutes. BOOK IN Desk at Alicante clearly identifiable -directly outside lift, 1 floor up from Arrivals (as advised on conformation of booking email). Used at AlLICANTE AIRPORT for transfer to & from small family run hotel in BENIDORM Old town. Good, Well organised Cost effective Service I have not had this experience with every other transfer company I have used as a frequent traveller. Poor communication, too slow and unhelpful, resulting in extra expense for ourselves. We took an alternative direct transfer at extra cost to ourselves, which took 20mins. So I could not understand why we had to be picked up so much earlier on return. It was explained the transfer time was for 'direct transfer', however on arrival to Portugal, shared shuttle was 45 mins transfer to hotel as stated in contract booking and on booking it detailed 'shared shuttle, approximate transfer time 45mins'. Emailed, and finally got response on morning of transfer, only to find out the time of pick up was correct, instead of approx 3 hours before departure, they would pick us up 5 hours prior, which meant 4 hours sitting in the airport. Which was confirmed as normal in Portugal. Tried to contact them in Portugal as requested, only they do not answer the phone after 2 continuous days of calling. This would have made transfer time 3hours, which I found unacceptable. Estimated time for transfer was 45mins, but they wanted to pick us up 5 hours prior to scheduled flight.
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